What is an orthotic? An Orthotic is any artificial item attached to a part of ones body that alters the motion and bio-mechanics of that particular body part. As it applies to the foot, it is an item that changes the function of ones gait to improve function and also to relieve areas of pain and discomfort. Anyone experiencing any of the following problems can benefit from foot orthotics: fallen arches, pronation of the foot, heel pain, limb length discrepancy, metatarsal drop or pain, cavus or high arch feet, supination, posterior tibial dysfunction, calluses or lesions, foot fatigueand general footpain. Foot orthotics are used by the vast majority of athletes (weekend included) to increase performance.

How do I wear my orthotics? How do I break in my orthotic? Your new custom foot orthotics will come with wearing instructions. If you have not worn foot inserts or custom orthotics before, we suggest gradually breaking in your new orthotics: one hour the first day, two hours the second day, three hours the third day, etc. If at any time you experience discomfort, remove your orthotics from your shoes and try again the next day. If you still continue to have pain, stop wearing your orthotics and contact us. Sometimes an orthotic can create a different weight bearing feeling in your shoes. This is perfectly normal and any uncomfortable feeling you should encounter should disappear in time. Your feet are simply adjusting to the realignment resulting from you new foot orthotics. Remove your shoe's insoles while wearing your orthotics.

What is your return policy and product guarantee? All orthoticsandmore.com products come with a 100% money back satisfaction guarantee for the first thirty days (upon your receipt). Any items returned must be in new condition and in original packaging. Orthoticsandmore.com provides a lifetime guarantee against all shell breakage (orthotics' shell). All custom orthotics carry a three month guarantee against workmanship or defects under normal wear and tear. During the three month guarantee period, orthoticsandmore.com will repair and/or adjust orthotics as required by the customer for fit and comfort. All repairs and adjustments shall be mailed to orthoticsandmore.com at the customers expense (includes returns/exchanges for non custom orthotic products). The return freight will be paid by orthoticsandmore.com. Regarding non custom orthotic products, all return freight for exchanges will be paid by orthoticsandmore.com. We will not refund your original shipping charges. You must obtain return authorization for all returns/exchanges and warranty work on custom orthotics. Please contact us at returns@orhthoticsandmore.com.

How do I take a foot impression at home? Once you order your custom foot orthotics, you will receive your impression kit within 7-10 days. We will send you a foam impression box along with casting instructions and return mailing postage and instructions. The process is easy and mess free! There is a copy of our How to Cast instructions under the Sizing tab on our homepage.

When will I received my custom impression kit? You will receive your impression kit 7-10 days after you place your order online for custom foot orthotics.

Do I need a prescription? Although we do not require a prescription for any of our products, we recommend that you consult a doctor for any pain you are experiencing.

What is your turnaround time? If you order custom foot orthotics, you will receive your impression kit within 7-10 days and your custom foot orthotics 2-3 weeks after we receive your impressions back at our facility. All shoe orders have a 2-3 week turnaround time. Pre-fabricated orthotics have a 7-10 day turnaround time.

How do I clean my orthotics? Your custom orthotics may be cleaned with soap and water and left out to air dry. Your pre-fabricated orthotics may be cleaned with soap and water and left out to air dry.

How do I clean my shoes? Please follow the cleaning instructions that will accompany your new shoes. Shoe manufacturers have different cleaning suggestions so it is best to read and follow the directions for your shoes.

Will you send me another impression kit if I place another order for custom orthotics in a few days, months, a year? We will store the mold of your feet for 12 months so if you order additional pairs of custom orthotics (any style) within those 12 months then you will NOT be sent a new impression kit. There is a place within our shopping cart to indicate if you are placing a re-order.

Do you offer a discount for multiple pairs of orthotics? We provide a 25% discount on all multiple pair orders. If you order multiple pairs at the same time you receive a 25% discount AND if you order multiple pairs over a 12 month period we will still give you a 25% discount on all pairs after your initial order.

What size shoe should I order? How do I measure? Please review our Sizing tab on our homepage. It is very important that you try to order the correct size shoe the first time as exchanges delay when you can start wearing your new COMFORTABLE shoes. Within our Sizing tab, we have sizing information to help you measure your feet and shoe size charts so you can convert your measurements to your proper size. If you are ordering a Crocs shoe, please print out the Crocs sizing chart and you can measure your feet based on their customized chart. This chart can be found under our Sizing tab on our homepage. Please keep in mind that manufacturers use different lasts to construct their shoes and sizing may vary accordingly.

How do you ship? FedEx, UPS, USPS? Is your standard shipping Ground? What if I want to pay extra for faster shipping? We ship using FedEx ground and USPS (for return of foam impression boxes). You may expedite your shipping by selecting FedEx overnight, second day or express three day. Please remember, this does not change our turnaround time in house just how quickly you receive your order once we ship it to you.

What is your shipping charge? ALL orders over $100.00 qualify for free shipping (FedEx ground).

Next Day Air (FedEx) is $35.00

Two Day Air (FedEx) is $28.00

Express Three Day Air (FedEx) is $20.00

Standard Ground (FedEx) is $13.50

We will ship FedEx standard ground for $13.50 unless you change your shipping method at check-out.

What methods of payment do you accept? We accept Visa, Mastercard, Discover and debit cards.

Do you partial ship?

No. We only ship complete orders.