All orthoticsandmore.comproducts come with a 100% money back satisfaction guarantee for the first thirty days (upon your receipt). Any items returned must be in new condition and in original packaging.
Orthoticsandmore.com provides a lifetime guarantee against all shell breakage (orthotics shell). All custom orthotics carry a three month guarantee against workmanship or defects under normal wear and tear. During the three month guarantee period, orthoticsandmore.com will repair and/or adjust orthotics as required by the customer for fit and comfort. All repairs and adjustments shall be mailed to orthoticsandmore.com at the customer’s expense (includes returns/exchanges for non custom orthotic products). The return freight will be paid by orthoticsandmore.com. Regarding non custom orthotic products, all return freight for exchanges will be paid by orthoticsandmore.com.
We will not refund your original shipping charges. You must obtain return authorization for all returns/exchanges and warranty work on custom orthotics. Please contact us at returns@orhthoticsandmore.com.
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